Privacy Policy

Spa Poetry & Tranquilosphere

Last updated: 15 October 2026

Spa Poetry & Tranquilosphere is operated by Jocelyn A Derecourt, trading as Spa Poetry & Tranquilosphere, based in Western Australia.

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, book facial treatments, complete consultation forms, purchase products, enrol in education or subscribe to our meditation services.

1. Information We Collect

Depending on how you interact with our business, we may collect:

Your name, email address, telephone number and contact details.
Appointment bookings, treatment history and preferences.
Relevant health information, including medical conditions, medications, allergies, skin concerns and treatment contraindications.
Information provided when enrolling in courses, purchasing products or subscribing to meditation services.
Purchase and transaction information.
Website usage information, including cookies and analytics data.

We aim to collect only information reasonably necessary to provide our services and operate our business.

2. Client Consultation Forms and Health Information

For facial treatments, we use Tally, a third-party online form provider, to collect client consultation information.

This information helps us assess treatment suitability, identify potential contraindications, personalise treatments and maintain appropriate client records.

Completed consultation forms are stored electronically within our Tally account and accessed through its dashboard. Full consultation responses are not routinely emailed to us.

We request your consent before collecting sensitive health information. If you choose not to provide information necessary to assess treatment safety, we may be unable to provide certain services.

Health information collected through consultation forms will not be used for unrelated marketing purposes without your specific consent.

3. How We Use Your Information

We may use your personal information to:

Manage appointments and communicate about bookings.
Provide safe, personalised facial treatments.
Maintain consultation and treatment records.
Process product purchases, course enrolments and subscriptions.
Provide access to meditation and educational content.
Respond to enquiries and provide customer support.
Send promotional communications where permitted by law.
Meet applicable legal and recordkeeping obligations.

4. Third-Party Service Providers

We use trusted third-party platforms to support our business operations, including:

Tally: Online client consultation forms and electronic response storage.
Setmore: Appointment scheduling and booking management.
Stripe and Square: Secure payment processing and transaction management.
Mailchimp: Email marketing and subscriber communications.
Website hosting and subscription platforms: Website functionality, online accounts, digital content delivery and subscription management.

These providers may process or store personal information on our behalf in accordance with their own privacy and security arrangements.

Payment card details are processed through our payment service providers rather than collected through our Tally consultation forms.

We do not sell your personal information.

5. Storage, Security and Overseas Processing

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored electronically using third-party cloud-based services. Some of these providers may process or store information outside Australia.

Where required, we take reasonable steps to ensure overseas disclosures comply with applicable Australian privacy requirements.

Although we take privacy and security seriously, no electronic storage or transmission method can be guaranteed completely secure.

6. Retention of Information

We retain client consultation and treatment records for the period required by applicable law and our professional recordkeeping obligations.

Other personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required by law.

When information is no longer required, we take reasonable steps to securely delete or de-identify it, subject to applicable legal requirements.

7. Marketing Communications

If you subscribe to our mailing list or consent to receive promotional communications, we may send you information about our treatments, courses, products, meditation subscriptions and business updates.

You may unsubscribe from promotional emails at any time using the unsubscribe link provided.

Sensitive health information collected through consultation forms will not be used for direct marketing without your specific consent.

8. Cookies and Website Analytics

Our website uses or may use cookies and similar technologies to support website functionality, maintain account sessions, remember preferences and understand visitor activity.

We may use website analytics tools to help improve the experience of our visitors.

You can manage or disable cookies through your browser settings, although some website features may not function correctly as a result.

9. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to request corrections where information is inaccurate, incomplete or outdated.

We will respond within a reasonable timeframe and in accordance with applicable privacy laws.

10. Privacy Concerns and Complaints

If you have concerns about how your personal information has been collected, used or stored, please contact us.

We will review your concern and respond within a reasonable timeframe.

If you remain dissatisfied, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices or legal obligations.

The most recent version will be available on our website.

12. Contact Details

Jocelyn A Derecourt

Trading as Spa Poetry & Tranquilosphere

Western Australia, Australia

Email: jdspapoetry@gmail.com

Website: www.spapoetry.com.au