Terms & Conditions
Spa Poetry & Tranquilosphere
Last updated: 16 October 2026
Welcome to Spa Poetry & Tranquilosphere, operated by Jocelyn A Derecourt trading as Spa Poetry & Tranquilosphere.
By accessing www.spapoetry.com.au, creating an account, purchasing a product, subscribing to a meditation service, enrolling in educational training or booking a facial treatment, you agree to these Terms & Conditions.
Please read them carefully before making a purchase or booking.
1. Our Services
Spa Poetry & Tranquilosphere provides:
- Online educational courses and resources relating to facial massage, anatomy, lymphatic drainage, sculpting and related techniques.
- In-person professional education, workshops and private training.
- Professional facial treatments and consultations.
- Meditation recordings, soundscapes and subscription services.
- Facial massage products and accessories.
Additional conditions may apply to individual services and will be communicated where relevant.
2. Online Educational Courses
Course Access
Purchasing an online course grants the registered student a personal, non-exclusive, non-transferable licence to access the educational material.
Access is provided through the designated online learning platform and is intended solely for the individual purchaser.
Unless otherwise specified at the time of purchase, students receive ongoing access while the course remains available on the platform.
Spa Poetry may update, improve or replace educational content as techniques, research and professional practices evolve. Where a purchased course is to be discontinued, reasonable notice and appropriate arrangements will be provided, subject to applicable consumer rights.
Intellectual Property & Sharing Restrictions
All educational content, including presentations, videos, demonstrations, illustrations, diagrams, written materials, teaching methodologies and course recordings, remains the intellectual property of Spa Poetry or its respective licensors.
Students must not:
- Share account login details or allow another person to access purchased courses.
- Copy, download, screen-record, reproduce or distribute course materials without written permission, except where downloading is expressly authorised.
- Upload course materials to social media, file-sharing platforms or third-party educational websites.
- Resell, sublicense or commercially distribute educational content.
- Reproduce Spa Poetry course materials to create or deliver competing educational programs without authorisation.
Students may apply the techniques and knowledge gained through their education in their own professional practice, subject to their qualifications, scope of practice and applicable requirements.
Unauthorised distribution may result in suspension or termination of access, subject to applicable law and consumer rights.
Online Course Refunds
Students should review course descriptions, inclusions and requirements before purchasing.
Refund requests for change of mind will be considered in accordance with any refund policy disclosed at purchase.
Refunds or other remedies will be provided where required under Australian Consumer Law, including where a course does not meet applicable consumer guarantees.
3. In-Person Education & Training
Enrolment
Training places are limited to maintain the quality of practical instruction and individual attention.
A student’s place is confirmed once their booking has been accepted and the required payment or agreed first instalment has been received.
Course fees, dates, locations, inclusions and prerequisites will be communicated before enrolment.
Student Payment Plans
Spa Poetry may offer flexible payment plans for students booking their training in advance.
Where agreed, the total course fee may be divided into monthly instalments. For example, students booking three months in advance may arrange three monthly payments.
All instalments must be completed before training commences.
Payment arrangements must be agreed upon at the time of booking. If a payment is missed, Spa Poetry will contact the student and provide a reasonable opportunity to resolve the outstanding amount.
If payment remains outstanding, Spa Poetry may release the reserved training place, subject to the agreed booking conditions and applicable law.
Training Cancellations & Refunds
Cancellation 14 days or more before training
Students who cancel at least 14 calendar days before the scheduled commencement date are eligible for a full refund of payments made.
Cancellation 8–13 days before training
Students who cancel between 8 and 13 calendar days before training will receive a course credit equivalent to the amount already paid.
Course credits:
- Are valid for 12 months from the date of cancellation.
- May be applied towards another available Spa Poetry training course.
- Are subject to course availability and applicable prerequisites.
- May require payment of any difference in course fees.
- Cannot ordinarily be redeemed for cash or transferred to another person without written approval.
Any unused credit expires after 12 months, subject to applicable law.
Cancellation 7 days or less before training
For cancellations made seven calendar days or less before the scheduled commencement date, refunds or course credits may be considered at Spa Poetry’s discretion, taking into account the circumstances of the cancellation and applicable consumer law.
These arrangements apply to student-initiated change-of-mind cancellations and do not restrict statutory refund rights.
Training Changes or Cancellation by Spa Poetry
Spa Poetry may occasionally need to reschedule or cancel training due to illness, insufficient enrolments, venue issues or circumstances beyond its reasonable control.
Where Spa Poetry cancels training and cannot provide the agreed service, students will be offered a full refund of amounts paid or, at their choice, a transfer to an alternative available date.
Where training is rescheduled, students will be informed as soon as reasonably possible and their applicable consumer rights will be respected.
Student Responsibilities
Students must:
- Disclose relevant health concerns or physical limitations that could affect safe participation.
- Follow hygiene, infection-control and safety instructions.
- Treat educators, models and fellow students respectfully.
- Obtain appropriate insurance, qualifications and professional permissions before offering techniques to clients.
- Work within their professional scope of practice.
Spa Poetry may discontinue a student’s participation where serious misconduct or unsafe behaviour occurs, subject to applicable law and fair consideration of the circumstances.
Certificates
Spa Poetry training is professional education and does not constitute a nationally recognised qualification unless expressly stated.
Certificates of completion may be issued when the relevant attendance, participation and assessment requirements have been met.
Spa Poetry courses are designed to develop students’ knowledge, practical skills and professional confidence, supporting the safe integration of new techniques into their treatment offerings. Students are responsible for ensuring they meet any relevant professional, insurance and regulatory requirements before offering these treatments to clients.
4. Facial Treatments & Consultations
Bookings
Facial treatments are offered by appointment and are subject to availability.
Clients are responsible for providing accurate contact details and arriving on time.
Late arrival may require the appointment to be shortened or rescheduled where necessary.
Cancellations & No-Shows
Clients are requested to provide at least 24 hours’ notice when cancelling or rescheduling an appointment.
Any applicable cancellation or no-show fee must be clearly disclosed and accepted before booking.
Spa Poetry understands that unexpected illness and emergencies occur and may consider individual circumstances when applying cancellation arrangements.
Consultation & Health Information
Before receiving treatment, clients may be asked to complete a consultation form detailing relevant medical history, medications, allergies, skin conditions, recent procedures and other information affecting treatment suitability.
Clients must provide accurate information and advise of any relevant changes before subsequent appointments.
Spa Poetry may modify, postpone or decline a treatment where there are reasonable concerns regarding safety or suitability.
Treatment Expectations
Facial massage, sculpting, lymphatic drainage and buccal treatments are non-surgical cosmetic and wellness services.
Individual results vary depending on factors including anatomy, skin condition, lifestyle and treatment history.
Temporary changes in facial appearance, puffiness, muscle tension or skin comfort may occur, but specific aesthetic outcomes or lasting results cannot be guaranteed.
Treatments are not intended to diagnose, cure or treat medical conditions and do not replace medical advice.
Clients should consult an appropriately qualified healthcare professional regarding medical concerns.
Buccal & Intraoral Treatments
Buccal treatments involve massage techniques performed inside the mouth using appropriate hygiene and infection-control procedures.
Clients will be informed about the treatment and asked to provide consent before intraoral techniques commence.
Clients may request that any technique be modified or discontinued at any time.
Treatment may be postponed where oral infections, recent dental procedures or other contraindications make treatment unsuitable.
5. Tranquilosphere Meditation Services
Subscription Services
Tranquilosphere provides meditation recordings, relaxation soundscapes and other audio services through subscription or other payment arrangements.
Subscription prices, billing frequency, inclusions and any trial periods will be displayed before purchase.
Where a free trial is offered, the subscription will convert to a paid subscription at the end of the stated trial unless cancelled beforehand.
Recurring subscription payments will continue at the disclosed billing frequency until cancelled.
Subscribers may cancel their subscriptions directly through their account dashboard. Cancellation prevents future renewal charges but does not ordinarily refund payments already processed, except where required by law.
Commercial Playback Licences
Tranquilosphere meditation and music subscriptions may be licensed for playback in commercial environments such as spas, salons, wellness facilities and other approved venues.
Unless otherwise agreed in writing, each commercial subscription licence permits playback at one business location only.
Additional locations require separate licences or written approval.
Subscriptions do not permit redistribution, resale, unauthorised downloading, broadcasting beyond the agreed licence, or incorporation into other commercial recordings.
Meditation Disclaimer
Meditation and relaxation recordings are intended to support general wellbeing and relaxation.
They are not medical or psychological treatments and are not intended to diagnose, prevent or cure any condition.
Users should not listen to relaxation recordings while driving, operating machinery or performing activities requiring sustained attention.
Users should discontinue listening if they experience discomfort or distress and seek professional advice where appropriate.
Music Copyright
Certain Tranquilosphere recordings incorporate music composed by Christopher Lloyd Clarke of Enlightened Audio.
All music and recordings remain protected by applicable copyright and licensing arrangements.
Purchasing a subscription does not transfer ownership of the recordings or underlying intellectual property.
Pay-to-Play & Virtual Credits
Where Tranquilosphere continues to offer pay-to-play recordings through virtual credits, the price, access period and any applicable expiry conditions will be disclosed before purchase.
Virtual credits are platform access entitlements rather than cash or legal currency and cannot ordinarily be exchanged for money.
Any expiry, cancellation or forfeiture arrangements are subject to applicable consumer law.
Where a paid recording cannot be accessed due to a technical failure, Tranquilosphere will provide an appropriate remedy, which may include restoring access, replacing credits or providing a refund.
6. Online Shop, Payments & Returns
Product Purchases
Spa Poetry may offer facial massage balms, gua sha tools and other products for purchase through the website.
Prices and applicable delivery charges will be displayed before checkout.
Payments may be processed through third-party providers, including Stripe and Square.
Shipping
Orders will be dispatched using the shipping options offered at checkout.
Delivery estimates are indicative and may be affected by circumstances outside Spa Poetry’s control.
Customers should ensure their delivery information is accurate.
Returns & Consumer Guarantees
Change-of-mind returns are not automatically available unless separately offered.
For hygiene reasons, opened or used cosmetic products may not be eligible for voluntary change-of-mind returns.
However, customers retain all rights under Australian Consumer Law, including remedies for faulty, unsafe, incorrectly described or otherwise non-compliant products.
Customers experiencing an issue should contact Spa Poetry with their order details.
7. Website Accounts & Security
Customers are responsible for maintaining the confidentiality of their login details and passwords.
Accounts are intended for use by the registered individual or authorised business licence holder.
Customers must not share access credentials or permit unauthorised use of paid content.
Spa Poetry & Tranquilosphere may restrict access where there is reasonable evidence of fraud, unauthorised sharing or serious breaches of these terms, subject to applicable law.
8. Educational & Professional Disclaimer
Educational information provided by Spa Poetry reflects professional experience, relevant training and available scientific knowledge.
Content is intended for professional development and general education.
It does not replace formal medical education, professional licensing, clinical assessment or regulatory requirements.
Students are responsible for determining whether techniques are suitable for their qualifications, insurance arrangements and professional scope of practice.
Some educational illustrations and diagrams may be AI-generated and are intended as visual learning aids. While care is taken to support anatomical accuracy, illustrations may contain simplifications or inaccuracies and should not be relied upon as the sole anatomical reference.
9. Intellectual Property
Unless otherwise stated, website content, educational materials, original recordings, written resources, branding, illustrations, videos and other creative works are owned by or licensed to Spa Poetry & Tranquilosphere.
All rights are reserved.
No content may be reproduced, distributed, commercially exploited or republished without appropriate written permission, except as permitted by law or expressly authorised.
10. Privacy & Personal Information
Spa Poetry & Tranquilosphere collects and manages personal information in accordance with its published Privacy Policy and applicable Australian privacy requirements.
Information may be collected for bookings, consultations, educational enrolments, account administration, subscriptions, payments and customer support.
Consultation information may be collected and stored using third-party platforms, including Tally.
Payments may be processed using Stripe, Square or other disclosed payment providers.
For further details, please refer to the Privacy Policy available at www.spapoetry.com.au/privacy-policy/.
11. Limitation of Liability
Spa Poetry & Tranquilosphere takes reasonable care in delivering its services, products and educational content.
To the extent permitted by law, we are not responsible for losses arising from misuse of products, failure to follow safety instructions, unauthorised use of educational techniques or circumstances beyond our reasonable control.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot lawfully be excluded under Australian Consumer Law.
12. Website Availability
We aim to maintain reliable website and digital service access but cannot guarantee uninterrupted availability.
Occasional maintenance, technical issues or third-party service disruptions may affect access.
Where a disruption substantially affects a paid service, we will provide an appropriate remedy consistent with applicable consumer law.
13. Changes to Terms & Conditions
Spa Poetry & Tranquilosphere may update these Terms & Conditions to reflect changes in services, business operations or legal requirements.
Updated terms will be published on the website.
Changes will not retrospectively remove existing contractual rights or statutory consumer protections.
Where a material change affects an ongoing paid service, reasonable notice will be provided.
14. Complaints & Dispute Resolution
Customers and students are encouraged to contact us promptly if they experience a problem with a product, booking, course or subscription.
We aim to respond fairly and resolve concerns in a reasonable timeframe.
Nothing in these terms prevents a customer from exercising their statutory rights or contacting an appropriate consumer protection authority.
15. Governing Law
These Terms & Conditions are governed by the laws of Western Australia and applicable Commonwealth laws of Australia.
Any disputes will be addressed in accordance with applicable legal requirements and consumer protections.
16. Contact Information
Legal business name: Jocelyn A Derecourt trading as Spa Poetry & Tranquilosphere
Website: www.spapoetry.com.au
Email: jdspapoetry@gmail.com
For enquiries regarding bookings, payments, subscriptions, education, refunds or these Terms & Conditions, please contact us using the email address above.